RETURN & REFUND POLICY

We want you to be satisfied with your purchase. To ensure a smooth return or alteration process, please review the terms below before returning any item.

1. RETURN ELIGIBILITY

Items may be eligible for return provided that:

• The item is unused, unworn and in its original condition.

• The item has not been washed, cleaned, altered or damaged after delivery.

• All original tags, labels and packaging remain intact.

• The item is returned with the original order or purchase details.

• The item has not been exposed to perfumes, makeup, stains, smoke, or any other substance that may affect its condition.

We reserve the right to refuse a return if an item does not meet the above requirements.

2. RETURN REQUESTS

Customers should contact us as soon as possible after receiving their order if they wish to request a return.

When contacting us, please provide your order number, details of the item being returned, and the reason for the return. We may request photographs of the item where necessary to assess its condition before approving the return.

Returns should not be sent back without prior confirmation from us.

3. ALTERATIONS

We understand that the perfect fit is important when purchasing an outfit.

If an outfit requires alterations, the requested adjustments will be worked on and completed within 7 days after the outfit has been received and the alteration request has been confirmed.

Alterations must be agreed upon with us before the item is sent or brought in for adjustment. The alteration period may vary depending on the complexity of the requested changes.

Please note that alterations requested after purchase may be subject to additional charges, depending on the nature of the work required.

4. CUSTOM-MADE AND ALTERED ITEMS

Due to the personalised nature of custom-made, made-to-measure, or specially altered outfits, these items may not be eligible for return or refund unless the item is defective, incorrect, or does not correspond to the agreed specifications.

Customers are encouraged to carefully review measurements, specifications, colours and other details before confirming a custom order.

5. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.

We may request clear photographs or other information to help us assess the issue. Where the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, repair, alteration, exchange, or refund where applicable.

6. ITEMS THAT CANNOT BE RETURNED

For hygiene, quality-control, and product-specific reasons, certain items may not be eligible for return. This may include:

• Custom-made or personalised outfits.

• Items that have been altered at the customer’s request.

• Items that have been worn, washed, cleaned, or damaged.

• Items with missing or removed tags.

• Items returned without their original packaging or purchase details.

• Items damaged through improper handling or care after delivery.

7. RETURN SHIPPING

Unless an item is defective, damaged upon arrival, or incorrectly supplied, the customer may be responsible for the cost of returning the item.

We recommend using a reliable and trackable delivery service when returning an item, as we cannot be responsible for items lost or damaged while being returned to us.

8. INSPECTION OF RETURNS

All returned items will be inspected upon receipt to confirm that they meet our return requirements.

A return will only be accepted once the item has passed our inspection. If an item does not meet the required conditions, we may decline the return and return the item to the customer.

9. REFUNDS

Where a refund is approved, it will be processed using the applicable payment method or another agreed method.

Please note that the time required for the refund to appear in your account may depend on your bank, card provider, payment processor, or other financial institution.

Original delivery charges may not be refundable unless the return is due to an error on our part, a defective item, or another circumstance covered by our return policy.

10. EXCHANGES

Where applicable, customers may request an exchange for an eligible item. Exchanges are subject to product availability and the item meeting all return conditions.

If the requested replacement item is unavailable, we may offer an alternative resolution.

11. FINAL SALE ITEMS

Items clearly identified as final sale, sale-only, or otherwise stated as non-returnable at the time of purchase may not be eligible for return or exchange, except where required by applicable law or where the item is defective or incorrectly supplied.

12. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery and contact information when placing an order. Customers are also responsible for following the recommended care instructions provided with their garments.

We cannot accept responsibility for damage resulting from improper use, washing, cleaning, storage, or handling of an item after delivery.

13. CONTACT US

If you wish to request a return, alteration, exchange, or report an issue with your order, please contact us through our official customer service channels and provide your order details.

Our team will review your request and provide the appropriate instructions for the next steps.

Please note: This policy is intended to provide clear guidelines for returns and alterations. Nothing in this policy limits any rights you may have under applicable consumer protection laws.